Our employees enjoy an excellent benefits package, including medical/dental/vision insurance, disability, 401(k), paid time off, paid holidays, incentive bonus, a corporate wellness program, and tuition reimbursement. We are located off of Middlebrook Pike on the beautiful Dowell Springs campus. ProNova Solutions is an equal opportunity employer. Please submit resume to: .(JavaScript must be enabled to view this email address)

Qualified candidates may submit their resume to: .(JavaScript must be enabled to view this email address)

ProNova Solutions – Product Support Engineer III

The Senior Product Support Engineer actively supports service activities during the development, implementation, installation, and service life-cycle of ProNova’s product line. The Product Support Engineer identifies and collects service metrics, product reliability and performance data to help drive informed decisions for the service organization. The Product Support Engineer also writes supporting documentation for the service organization and helps maintain records per ProNova Quality System and guidelines.


  • Become a Subject-Matter Expert in assigned areas of hardware, software, and technical writing
  • Actively participate in cross-functional team efforts to provide service support throughout the product lifecycle
  • Work with engineering, software, and physics groups to identify ways to improve or simplify service processes and reduce field service costs over a system’s lifecycle
  • Work directly with project stakeholders to gather content for service documentation and to identify future service work
  • Provide technical support and guidance in the diagnosis and resolution of service issues for the product line’s install base
  • Collect product reliability and performance data to drive continuous improvement of product service and support
  • Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the service, installation, technical documentation, and engineering teams


  • Education & Experience
  • Bachelor’s Degree or equivalent experience in servicing, supporting and documenting complex medical devices
  • 7+ years of relevant experience in Product Support as a lead or senior engineer
  • Experience in a FDA regulated manufacturing environment
  • Demonstrable technical writing and editing skills; ability to explain complex concepts and processes clearly and effectively
  • Ability to organize and present a range of service material to a variety of audiences
  • Knowledge of and experience with both print and online authoring tools such as MadCap, Astoria, MS Word, FrameMaker, XML
  • Ability to work on a team and present updates as necessary
  • Ability to work from a project plan with minimal supervision
  • Demonstrated ability to complete assignments and meet deadlines
  • Demonstrated ability to adapt work methods in response to changing priorities
  • Proven ability to self-edit work effectively as well as to write clear, concise and comprehensive documentation on complex, multi-level technical issues
  • Excellent organization, strong written/verbal communication skills


  • Strict adherence to safety rules and regulations at all times, including following SOPs
  • Prolong periods of sitting or standing, computer work and typing
  • Ability to work in building construction and clinical environments
  • Physical activities including standing, walking, sitting and lifting
  • Ability to work on scaffolding if needed
  • Some travel may be required (< 5 %)
  • Potential for contact with electromagnetic energy which may interfere with personal medical devices such as pacemakers, neurostimulators, RFID chips insulin pumps, ECG devices and physiological monitors